Community Health Centre Ljubljana is an important part of Slovenian primary healthcare, employing over 1500 people and covering approximately half a million residents. In the last years we began the project of implementing quality standards into our everyday activities as one of the key public healthcare organizations in central Slovenian region. The managed implementation of quality into our activities, health care providers at our Health Centre was provided a chance to unify good practice across all units and to start new activities in a structured, controlled and documented manner. All this was done to ensure that users of our services receive an even higher quality of treatment.
On February 1st, 2012, Community Health Centre Ljubljana received ISO 9001:2008 certificate for successful implementation of quality system. This only provided the foundations for quality system management, and lots of work was still to be done. As the next step we decided to acquire DIAS international accreditation, which we received on October 30, 2013, as the first community health centre in Slovenia. However, the real work has only just begun, since quality requires a constant process of improvement, adjustment and identification of new requirements within our environment. In 2018, we successfully passed ISO 9001: 2015 and at the same time gained the EN 15224: 2016 certificate, an international European standard for health.
In our commitment to increase the level of satisfaction for our employees, we were awarded the Family-friendly organization title. This title supports our attempts for improving work process management and quality of our work environment to ease the organization of professional and private life for our employees.
Quality systems are – similar to an organization – a living system, which needs to be adjusted, corrected, and developed in the sense of finding new, more rational ways in relations between patients and healthcare workers. Our wish is to be competitive in this context and to be known for our excellent work and high-quality approach towards work and development in Slovenia's healthcare.
Every employee of Community Health Centre Ljubljana is an important building block of the quality system, contributing to our common goal – higher quality of healthcare services for our patients.